Privacy Policy

Last Updated: 31 July 2026

Privacy Policy

FirstFrame Productions ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

Information We Collect

We may collect the following information:

• Name

• Business name

• Email address

• Phone number

• Project details and enquiries

• Booking information

• Payment information (processed securely through third-party payment providers)

• Website usage information through cookies and analytics

How We Use Your Information

Your information may be used to:

• Respond to enquiries

• Schedule consultations and bookings

• Deliver photography and videography services

• Send invoices and confirmations

• Improve our website and services

• Communicate important updates

• Comply with legal obligations

Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our website.

You can disable cookies through your browser settings; however, some website features may not function correctly.

Sharing Information

We do not sell your personal information.

We may share your information only with trusted third-party providers who help us operate our business, including:

• Website hosting providers

• Payment processors

• Cloud storage providers

• Booking platforms

• Email service providers

These providers only receive information necessary to perform their services.

Data Security

We take reasonable steps to protect your information from unauthorised access, misuse, loss, or disclosure.

While we strive to protect your information, no method of online transmission or electronic storage is completely secure.

Your Rights

You may request to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information where legally permitted

To make a request, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page.

Contact Us

FirstFrame Productions

Email: contact@firstframeproductions.com.au